Frequently Asked Questions
Find answers to the most common questions about our products and services
🌿 Products
All our products are 100% organic and natural. Our makhana is sourced directly from local farmers in Bihar and is free from chemicals, preservatives, and artificial additives.
Yes! We are certified by USDA and India Organic. Our products undergo rigorous testing to ensure they meet the highest organic standards.
We partner directly with over 500 local farmers across Bihar. This ensures fair trade practices and supports farming communities while delivering the freshest products to you.
📦 Orders & Shipping
We deliver within 24-48 hours in major cities and 3-5 days for remote areas. You will receive a tracking link once your order is dispatched.
Yes! We offer free delivery on all orders above ₹499. For orders below this amount, a nominal shipping fee applies.
Once your order is shipped, you will receive an email and SMS with a tracking link. You can also track your order from your account dashboard.
🔄 Returns & Refunds
We offer a 7-day return policy on all products. If you're not satisfied with your purchase, please contact our support team for assistance.
Contact our customer support at care@thesnackskart.com with your order number and reason for return. We'll guide you through the process.
💳 Payments
We accept all major payment methods including Credit/Debit Cards, UPI, Net Banking, Paytm, PhonePe, and Google Pay. All payments are 100% secure.
Absolutely! Our website uses industry-standard SSL encryption and secure payment gateways to protect your payment information.